"We are writing to express our sincere gratitude for the incredible assistance we received during my dad's recent medical emergency overseas and in Singapore. My dad slipped, fell, and sustained a head injury and required hospitalization in both Japanese and Singapore hospitals. Throughout this challenging time, your team was a true godsend. Your prompt medical assistance, along with the dedication and care provided by Singlife Travel Insurance and Ulink Assist team Amir, Syairah, Emily, Zi Qing, and Dhamiri, were invaluable. We deeply appreciate your professionalism, compassion, patience, and willingness to go the extra mile to ensure my dad and my family received the best possible care. Thank you very much :)"

"All staff in Ulink who communicated with us were easily reachable and were able to answer most of the questions being asked.
As such emergency evacuation situations are rare, it is understandable that mistakes might be made, but the staff were quick to recover from the mistakes.
Clear instructions were given throughout the whole process and the evacuation plans were smooth thanks to the whole team. It will be better if the forms are available in other languages besides English. Thank you all very much for your help once again. "

"Prompt and attentive "