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Medical Evacuation from China to Singapore: Coordinating Urgent Surgery and Safe Return
June 20, 2025
In February 2025, Ulink Assist coordinated a complex medical repatriation from Zhuhai, China to Singapore, emphasizing the importance of timely clinical decisions, international teamwork, and patient-centered care.
In mid-February 2025, Ulink received a request for repatriation assistance involving a senior patient who had sustained a serious leg fracture and multiple bruises after an accidental fall. The incident occurred in Zhuhai, China, and the patient was admitted to a government hospital for immediate care.
Medical Assessment and Action Plan
Initial fit-to-fly evaluations ruled out commercial travel due to the patient’s condition. With the next of kin keen on the patient receiving treatment in Singapore (potential air ambulance), Ulink's medical team stressed the need for immediate surgery in China to avoid complications. Alignment was made with the treating doctors, and following the successful surgery on February 20, the patient regained full mobility.
Ulink coordinated the patient’s safe return:
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Ground ambulance from Zhuhai to Guangzhou airport with nurse escort
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Business class flight for the patient, economy for the family escort
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Arrival ambulance transfer in Singapore
Throughout, Ulink’s team worked closely with local partners, the insurer and travel vendors to ensure medical integrity and logistical efficiency.
Care Journey
Seamless Cross-Border Coordination
This case involved multinational collaboration:
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Local Chinese Partner: Managed hospital billing and local transport
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Insurer: Gave timely approvals for surgery and repatriation
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Flight & Logistics Vendors: Met patient mobility needs throughout the journey
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Ulink Medical Team: Oversaw medical decisions and coordinated care
Real-time updates via WhatsApp and cross-border communication ensured all parties were aligned.
Value Delivered
Safe Return, Efficient Care, Peace of Mind
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The patient was safely repatriated and transferred home on February 23, 2025
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Early surgical intervention prevented complications
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The family received end-to-end support, minimizing stress and confusion
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A cost-conscious commercial evacuation option saved USD 49,000 compared to an air ambulance
To request for more details,
contact ops@ulinkassist.com or +65 6835 0388
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